You can return and exchange according to the following procedures :
Refunds can only be made if :
- The presence of a defect or an error in the quality of the manufacture of the product .
The error is reported within a maximum period of 7 days .
Substitution can be made under the following conditions :
The product must be in its original condition and not used , and it must be in the original packaging .
The product can be replaced within 7 days from the date of its arrival .
The customer bears the shipping and delivery costs .
- Replacement can only be made with the invoice .
Shipping and handling fees are not refundable .
Exceptions not covered by the return /exchange policy :
Damage resulting from misuse .
There is no refund after the transfer .
Note: Care products, incense and perfumes can be returned or exchanged, provided that the original packaging and the original packaging of the product are not opened.
